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2400 Wildwood Ave
Sherwood, AR, 72120
United States


We are Arkansas' premier business telecom provider. We have been involved in telecommunications in Little Rock for over 25 years and have grown to servicing all of Arkansas and Memphis.

User Guides

Here are some instructional guides to help you and your team get set up on your NEC SV8000 series, and IPK systems.

Basic Training Instructions SV8100/UM8000

Wesley Parker

To place a call:

  1. Press speaker or lift handset
  2. Dial 9
  3. Dial call normally

To answer a call:

  1. Lift the handset or press speaker

To transfer a call:

  1. Press Transfer
  2. Dial the extension
  3. Hang up phone

First time voice mail set up:

  1. Press VMsg
  2. When prompted, record your mailbox name, press (*) to stop recording
  3. Press (2) for no
  4. Enter the first 3 letters of your first name on the keypad
  5. Press (2) for no
  6. Press (1) for yes
  7. When prompted, record your mailbox greeting, press (*) to stop recording
  8. Press (2) for no
  9. Press (1) to enter a passcode (additional steps below) or (2) for no passcode
    • Enter passcode, followed by the (*) key
    • Re-enter the passcode, followed by the (*) key
  10. Press (1) if you are satisfied with your mailbox settings.

To check your NEW voice messages:

  1. Press VMsg
  2. When prompted, enter your security code (if present), new messages will automatically play.
  3. To erase messages press (6), to archive messages press (7), to go to the next messages press (5).

To check your OLD voice messages:

  1. Press VMsg
  2. When prompted, enter your security code (if present)
  3. To review old messages, press (6)
  4. Press (1) to listen to the message
  5. Press (1) Yes or (2) No to hear the CID number
  6. Press (1) Yes or (2) No to return the call
  7. Press (5) to go to the next message

Other features on your phone:

  • Record: Records your conversation directly to your voice-mail box. Press record at any time while you are on the phone to began recording. The key will flash but there will not be any audible feedback.
  • Voice Over*: Voice Over allows you to interrupt a coworker who is already on the phone. Call an internal extension, and if you hear a busy tone press voice over to make a short announcement.
  • Headset*: This key answers and hangs up your calls when you are using a headset. It will show red when headset is in use. You can switch between headset and handset just as you would with speaker phone.
  • Redial: Last Number Dialed is the redial function. Press the LND key and you will see the last call you made in your display. Press the volume up and down keys to scroll through your last 10 calls.
  • MIC: This is the mute key for you speakerphone. When unlit no one can hear you on your speakerphone.

*These features may not be available on all extensions.